To troubleshoot your network connections, you will want to first confirm that the Verifit2 is connected to a network (either a WiFi or wired connection).

• Within the Audioscan Noah Module, you will want to open “Network troubleshooting” from the Settings icon located in the bottom left corner of the module.
• Click Settings > Network Troubleshooting > Run All
• If you have entered your IP address correctly within the Audioscan Noah Module, and there is an “X” beside the Ping test, you will want to “Export Results” and provide this information to your IT administrator.

For more information, watch the Audioscan Networking video below:

There are two main methods to update the software on your Verifit2 or Axiom

1. Via the Audioscan Noah Module

• Click Settings > Check now for updates

For more information, watch the Audioscan Noah Module screen tour

2. Via USB stick

• Visit audioscan.com for software downloads and software update instructions

For more information, watch the Updating Audioscan System Software video

The simplest method to update your Audioscan Noah Module, is to open the Audioscan Noah Module, click Settings > Check now for updates

For more information, watch the Audioscan Noah Module screen tour

The Audioscan Noah Module can also be downloaded from the Audioscan website. Visit www.audioscan.com for more information

Check Test Box cable and microphones are plugged in properly.

Contact your local distributor for assistance.

You will be prompted to calibrate your probe microphones whenever your calibration has expired. You can manually select the calibration by clicking Main Menu > Calibration within the “On-ear” column of the main menu.

You can follow the instructions on-screen.

To learn more about the probe microphone calibration process, watch the Audioscan Probe Microphone Calibration video.

If you have purchased the Audioscan Noah Module and need your license key, please contact us at: 1-(800)-265-2093 or support@audioscan.com. Please include your Audioscan model and serial number.

The MaxTM SPL (maximum sound pressure level at the tympanic membrane) exceeded prompt is a safety limit to ensure output levels of the hearing aid does not exceed an unsafe level. This safety feature can be adjusted or disabled by clicking Settings > Max TM SPL and selecting the desired MaxTM SPL.

Calibration failure should indicate a faulty microphone or set up. User should swap mics, Left-for-Right, and try to calibrate both sides again. If the fault follows the mic, replacement is required. If neither side will calibrate with either mic, suspect faulty jacks/cabling.

There are a couple reasons why targets might be missing from Speechmap after you have entered or imported audiometric thresholds. You may want to check the following:

• Confirm a calibrated stimulus is selected
• If using NAL-NL2 fitting formula, ensure 500 Hz and 2 kHz thresholds are entered

In some cases, after the Verifit2 has been updated, you may be required to re-establish the network connection. To troubleshoot and resolve the issue, you will want to check the following:

• Confirm your Verifit2 and PC are connected to the same network
• Confirm the correct network address has been entered into the Audioscan Noah Module
• Use the Audioscan Noah Module’s Network Troubleshooting tool to confirm the network has been configured correctly